News Flash


Posted on: March 20, 2020

CWS to Operate With Essential Staff Only

To ensure operational viability while facing challenges related to Coronavirus (COVID-19), we will temporarily reduce our on-site employee staffing to a level necessary to support critical operations beginning March 23 until the we determines otherwise. All customers have water and/or sewer services, regardless of payment status, and they should not experience any service impact during this staffing adjustment.

Our customer service call center can be reached at (843) 727-6800 and branch offices will continue to operate with normal business hours, Monday through Friday, from 8 a.m. to 5 p.m. However, branch offices will only be accessible via drive-thru service for vehicles and pedestrians.  Emergency services will continue 24/7.

Customers can also pay their bill anytime via night depository at branch offices, pay-by-phone at (843) 727-6800, or online via Epay. In addition, they can also sign up for auto draft to have their bill payed automatically via their bank account on a monthly basis on the utility’s website. Customers can seek financial assistance via the Palmetto Community Action Partnership at

CWS has stopped all non-pay shut-offs, however customers are strongly urged to pay their bills on-time. Customer meters will continue to be read, bills will be issued, and all account fees and charges will apply as normal.

New customers can submit new service applications at (843) 958-3686, (843) 958-3687, or on the CWS website. New service connections will continue to be provided, however, installation may take longer than normal due to reduced staffing levels.

No CWS employees will lose their jobs or incur a reduction in pay related to this staffing change. All essential staff will continue to work, either remotely or in the field, and non-essential staff will remain available and ready to work as soon as this public health crisis allows.

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